Terms and Conditions
These terms and conditions (Terms) set out the terms on which you can purchase consulting services and digital courses (Services) through AliceStephenson.com (Website).
- Please read these Terms carefully. These Terms tell you who we are and other important information. They describe how we sell the Services, set out your rights and responsibilities and tell you what to do if there is a problem. These terms also affect your ability to cancel a contract and limit our liability.
- Some of these terms only apply if you are purchasing Services as a consumer. This means that you primarily use the Services for personal use (and will not use our Services for commercial, business or resale purposes). Terms that only apply to consumers will be marked clearly.
- You must accept these Terms for us to provide the Services to you. By purchasing one or more of our Services, you confirm that you accept these Terms and you become legally bound by them. If you do not agree to these Terms, you must not purchase the Services.
- We reserve the right to update, change or replace any part of these Terms in our sole discretion. However, the terms which apply to your order will be those in force at the time you submitted your order to us.
2.1 I’m Alice Stephenson, a tech lawyer who has expertise in starting my own business as well as advising other businesses and helping them flourish. The Services offered on this Website are aimed at providing advice about personal or professional development. If you are looking for legal services, please see www.stephenson.law.
2.2 By entering into these Terms, you are entering into a contract with my company AliceStephenson.com B.V., a company registered with the Dutch Chamber of Commerce (establishment no. 000049993887) registered address at Jan Luijkenstraat 30 2, 1071CP Amsterdam (we / us / our).
2.3 The Dutch VAT number is NL8630.07.053.B.01.
2.4 If you have any queries, please use the Contact Page.
3. Placing an Order
3.1 To purchase one or more of our Services, you need to place an order via the Website.
3.2 Please check your order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.
3.3 The order will only be accepted when we send you a written acceptance of the order by email. When we send you this email confirming the order, a contract between you and us will be created (Contract).
3.4 We reserve the right to accept or reject any order at our discretion. If we are unable to accept your order, we will notify you as soon as possible. If you have already paid for your order and we reject it, we will arrange a refund to the payment method you used to pay for the order.
3.5 If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.
4. Consulting Services
4.1 Where you book consulting services with us, you will choose a time slot with Alice Stephenson (an Appointment) via the Calendly link that the Website directs you to.
4.2 Consulting services do not include any financial, tax or legal advice. Any advice provided will relate to professional or personal development.
4.3 We will do what we can to provide the consulting services at the time slot requested by you, but there is no guarantee of any particular time slot and where we are no longer able to provide consulting services at an arranged time, we will contact you to re-arrange a new Appointment.
4.4 Where we have confirmed an Appointment with you, you are responsible for attending your Appointment. We are unable to offer refunds, but you may contact us to re-arrange your Appointment provided that you contact us at least:
4.4.1 24 hours in advance if your Appointment is between Tuesday and Friday; or
4.4.2 72 hours in advance if your Appointment is on a Monday.
5. Digital Courses
5.1 Where you purchase a digital course from us, you will be provided access to the digital course hosted on Kajabi.
5.2 Subject to your compliance with these Terms, we grant you a worldwide, non-exclusive, perpetual, revocable right to use the materials we provide to you during any digital courses you purchase from us (Materials), and any intellectual property rights contained in those Materials (Materials IP), for your own personal, non-commercial use. You may not provide any Materials or Materials IP to any third party for any reason without our prior written consent.
5.3 Despite the restrictions in clause 5.2, you may use any template documents which form part of the Materials for any purpose, provided that you do not sell or licence any unamended templates to any third party.
6. Price and payment
6.1 The price for our Services will be shown on the Website and is inclusive of VAT (the Price).
6.2 Prices for our Services may change at any time. This will not affect existing orders unless there has been an error on the Website regarding the pricing of any of our Services and this affects your order. If this happens, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order.
6.3 We will charge the Price to the credit or debit card that you have provided at the time we accept the order. All amounts due must be paid in full in advance.
7. Your rights as a Consumer
This clause 7 only applies where you purchase Services from us as a consumer.
7.1 If you purchase digital courses, and we have accepted your order and provided you access to the digital courses and any related materials, you waive your 14 day cancellation rights upon receiving this access.
7.2 Where you purchase consulting services: you have 14 days from the date of your order confirmation email to change your mind and cancel your order.
7.3 We will not provide any consulting services during the 14-day cancellation period unless you request for us to do so by requesting an Appointment within this period.
7.4 If you request for us to provide a consultation during the 14-day cancellation period and we agree to do so, you lose your right to cancel once the consultation is provided and you will not be entitled to a refund even if the cancellation period has not expired.
7.5 To cancel your order, please email us at email us email@example.com with your order details. If you are eligible for a refund under this clause 7, we will provide you with a refund as soon as possible and no later than 14 days after the day on which you told us that you want to cancel. We will issue your refund to the same payment method you used when you placed your order.
7.6 If you are unhappy with any of the Services provided, please contact as soon as reasonably possible here.
8. Your obligations and restrictions
8.1 You agree that:
8.1.1 you will provide complete and accurate information when placing an order;
8.1.2 you are responsible for making sure that the information you provide us in order to enable us to provide the Services is correct; and
8.1.3 you will comply with these Terms, and any other documents referred to in it, when using our Website and placing an order for Services.
8.1.4 in reading and accepting these Terms, you are aware of and understand your rights and responsibilities, and if you are not sure, you have contacted us for help or more information.
9. Our right to end a Contract
9.1 We may terminate any and all Contracts we have with you at any time by contacting you in writing if:
9.1.1 you commit a serious breach of these Terms; or
9.1.2 you do or take part in anything illegal when using our Website or purchasing our Services.
9.2 Our right to terminate a Contract does not affect any of your rights.
10. Our liability to you
10.1 Our Services are intended to be provide information on professional and business development only and we shall not be liable for any losses you incur by placing reliance on the advice provided.
10.2 We are not liable to you for any losses you incur where the Services are delayed or cannot be performed because you fail to make information available to us or fail to provide us with adequate instructions or information to allow us to perform the Services.
10.3 If we are affected by an unforeseeable event, we will promptly write to you to let you know if this means we are unable to fulfil a Contract.
10.4 Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
10.5 Subject to the below, our liability under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) will not exceed the price for the Services paid by you.
10.6 We will not be liable to you under or in connection with these terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) for:
10.6.1. consequential, indirect or special losses; or
10.6.2.any of the following (whether direct or indirect):
10.6.3.loss of profit;
10.6.4.loss or corruption of data;
10.6.5.loss or corruption of software or systems;
10.6.6.loss or damage to equipment;
10.6.7.loss of use;
10.6.8.loss of opportunity;
10.6.9.loss of savings, discount or rebate (whether actual or anticipated); or
10.6.10.harm to reputation or loss of goodwill.
11. Feedback and Complaints
11.1 We welcome any feedback about our Services. We hope that you are satisfied with any purchase you make with us, and we are always keen to hear about ways to improve our Services. If you have any comments, please let us know via the Contact page.
11.2 If you do have any complaints, please submit them to firstname.lastname@example.org and we will aim to deal with these swiftly.
12.1 You are not allowed to transfer your rights or obligations under these terms to anyone without our prior written consent. We may transfer our rights and obligations under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
12.2 If any provision of these Terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these terms will not be affected.
12.3 No one other than us or you has any right to enforce any of these terms.
12.4 If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.
12.5 All Contracts, these Terms and the terms of each accepted order represents the entire agreement between us and replace any terms and conditions of purchase or supply that you have been provided with previously.
12.6 If you are a consumer, you may have rights to bring a claim in either the course of England and Wales or the courts of another part of the UK in which you live. Otherwise, these Terms and any dispute or claim arising out of them will be governed by, and interpreted in accordance with, the laws of England and Wales and the parties agree that the courts of England and Wales will have exclusive jurisdiction to settle such disputes or claims.